Privacy Policy
Protecting your private information is our priority. Unless otherwise noted, all references to Scentual Nature include www.scentualnature.com and SN. The SN website is a eCommerce and information site. By using the Scentual Nature website, you consent to the data practices described in this statement.
Personal Information (PI)
What PI do we collect? We collect the following which is stored safely from malicious use:
We collect the email address used for the order or subscribing to our newsletter.
Your name
Shipping address (so we can mail to you).
Phone number (where applicable).
Name when placing orders or contacting us.
All saved shipping addresses. (Optional to save)
We DO NOT hold onto nor store your credit card info as it is done through PayPal.
When do we use this PI? We will use the information given for company use only:
To better our customer service.
Identify and process orders quickly.
To send periodic emails about our products (with given permission).
To identify the customer in any support requests.
To track customer’s orders.
Security of your Personal Information (PI)
Scentual Nature secures your PI from unauthorized access, use or disclosure. When personal information is transmitted to other websites, it is protected through the use of encryption, such as the most current Secure Sockets Layer (SSL) protocol. We use the most current SSL available provided by our web hosting service provider. Again, PayPal processes all cards during this transfer. We DO NOT store any credit/debit card info.
Customer Service
Scentual Nature (SN) will use your name, phone, email, address, and other similar data to verify your identity. All information is voluntarily given to SN and may collect additional information if needed to process any customer service requests. This information is stored in a secured system where only staff of Scentual Nature has access to. No information will be shared with third-party members, unless required by law or court action. Failure to give information may result in delayed support.
Cookie Policy
We use cookies for analytical purposes only. This allows us to provide services to areas we are providing to our customers. Regional data is also collected for purposes of internal research. We use this to gain insight on where we can open locations to better our customers convenience and availability. No other information is collected via cookies. Clicking "continue" on the banner allows our cookies to be activated and follows GDPR guidelines.