Satisfaction Guarantees and Return Policy To Our Valued Customers: Fragrance oils can not be returned due to the nature of contamination upon opening, however you can return your candle for a prompt refund or exchange. Refunds for candles returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for candles returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. It is very important to us that you are completely satisfied with your purchase. Therefore, we have implemented not one but two separate guarantees to cover your purchase! Yes, that's right. We give two ways to guarantee you will love your new candle. The first is our incredible Scent Satisfaction Guarantee. Our Scent Satisfaction Guarantee ensures you will absolutely love the scent you ordered, or we will replace it with a different scent for free. The second guarantee is our 100% Satisfaction Guarantee which allows you to return any candle purchased, within thirty (30) days from the date you receive your candle, for a full refund or exchange for any reason, no questions asked. Please review the terms and return procedures below for each of these guarantees as there are different conditions for each. Scent Satisfaction Guarantee We understand shopping for scented candles is a very personal experience. You want to see, touch and smell the candle. Every scent brings up a different memory or a different mood for each person. What may be a luxurious scent to one may not be another's cup of tea. Unfortunately, going to a candle store has it's drawbacks. It's inconvenient and becomes another errand on your "to-do" list that's already way too long and you are limited to what the local store has to offer. Now, thanks to Scentual Nature, you can have your favorite scents delivered right to your doorstep without the hassle of driving to a store and you are guaranteed to love the scent! Your complete satisfaction is our #1 priority. Because we are an online retailer, we go to great lengths to capture the essence of each scent in the descriptions, scent categorizations and images, but words can only go so far. We know you need to experience the scents for yourself and with our revolutionary Scent Satisfaction Guarantee you can do just that. Please mail your package in a prepaid, insured, traceable method to the address below. [Scentual Nature] Please call us at the following number for the address to return any and all products you are not satisfied with. (360) 970 7345